Shipping and Return Policy

Processing time for Shipping

Check the top of product pages for the most updated delivery dates. Sellers have listed the estimated delivery of each item just under their price.

Lucasgift offers Free Standard shipping on all orders!

If your need is urgent, please contact seller to upgrade your shipping with paying extra!

About Free Return Policy

Lucasgift has a 30-day FREE return policy on all items sold on the website, which means you have 30 days after receiving your item to start a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. If the original packaging has been discarded, torn or damaged, please use proper packaging for your return.

Please note, damaged return items due to improper packaging or user fault will not be eligible for refund, so please double check your return packaging for loose fitment or unprotected areas of the item.

Also, orders with Personalized items are eligible for refund up to $250 in total.

To start a return, contact your seller. Go to your account page, find your order and click on Raise a Query button to message seller. You will be given FREE return label and instructions by the seller.

Damages and issues
Please inspect your order upon receiving and contact seller immediately if the item is defective, damaged or if you received wrong item, so that seller can make things right!

Cancellation & Modification period

You have 2 hours to make cancellations or any changes on your orders. If 2 hours has passed, your order cannot be cancelled or modified. Please note, orders with late Cancellation or Modification requests are not eligible for return or refund. So, please double check before placing an order.