Login to your account and find the order you want to track. You will see a tracking number if your seller shipped your item(s).

If you cannot see any tracking number, that means seller has not shipped the order yet. You can Raise a Query to contact your seller about the shipment time.

If it says Delivered and you did not receive any package, you can Raise a Query to contact your seller about the shipment issue. Please keep in mind, some carriers like USPS sometimes updates tracking earlier than actual delivery, so, please give 1 to 4 business days for actual delivery. If there is still no package after 4 business days, then Lucasgift will issue a full refund. Use below form to contact Lucasgift directly!

Login to your account and find the order you have issue with. Click on the order, you will see Raise a Query button on the order details page.

You can Raise a Query to contact your seller to resolve the issue. Your seller will provide you and assistance to make things right!

If you are not satisfied with the seller's response, you can always use below form to contact Lucasgift. Please note that Lucasgift can only take action if there is dispute between buyer and seller. So, please contact your seller first.

You have 2 hours to request any changes after placing an order. All sellers and buyers agree this rule upon using Lucasgift.

Login to your account and find the order you want to make a modification.

You can Raise a Query to contact your seller about the change you want to make.

If you missed this 2 hours window and your return request is due to this late modification request, you order will NOT be eligible for return/refund.

Login to your account and find the order you want to return. You will see Raise a Query button on the order details page.

You can Raise a Query to contact your seller about the return with stating the reason for your return. Your seller will provide you free return label and instructions on how to complete your return process.

If you are not satisfied with the seller's response, you can always use below form to contact Lucasgift. Please note that Lucasgift can only take action if there is dispute between buyer and seller. So, please contact your seller first.

Use below form to submit the order information.

Please put order number in the first line and mention the cancellation reason briefly in the body.

Make sure that you enter the same email address you used to open shop on Lucasgift in the Email box.

Use below form to submit the order information.

Please put order number in the first line and mention the issue briefly in the next paragraph.

Make sure that you enter the same email address you used to open shop on Lucasgift in the Email box.

Use below form to get help with your shop issue.

Make sure that you enter the same email address you used to open shop on Lucasgift in the Email box.

Your funds will be available 14 days after you fulfill your orders. The transfers are made automatically and on every Monday through PayPal only.

You can go to your Seller panel to see your due amounts and previous payments under Orders->Payments section.

Also, under Orders->Commissions section, you can see how much you earned from particular sale you made.

If you have a sale and still cannot see any due on your Payments screen, that means 14 days after the fulfillment haven't passed yet. You can see those earnings on the Commissions screen individually.

If you still have any issues or concerns, please use below form to reach us! Make sure that you enter the same email address you used to open shop on Lucasgift in the Email box.

We take every reporting very seriously on Lucasgift.

If the reporting is about Copyright, intellectual infringement or any other legal issues, Use below form and put LEGAL ISSUE in the first line to report a particular item/seller.

If your reporting is about any other issue, Use below form and put NON-LEGAL ISSUE in the first line with giving as much information as you have.

We will reply back ALL reporting messages within 1 business day.