Common Questions
Many items you see on Lucasgift are personalizable products and almost every item will have personalization box in the product page.
Sometimes, sellers can also enable logo or photo upload tool for you to upload your image files to the product page directly.
If you do not see any of these 2 options, item may not be suitable for personalization. However, please contact seller about this, seller might still be able to personalize the item for you. Use Contact Seller option on the product page!
It is always quite challenging to find the best gift. However, getting a personalized gift makes things very easy because you can even customize a keychain for anybody for any occasion by just changing the words on it.
For example, for anniversary, you can personalize a keychain with your Wedding date on one side and "Happy 3rd Anniversary" message on the back. Voila! You have a memorable unique item.
Of course not! Here at Lucasgift, we are dedicated to bring carefully crafted, best gift items at affordable prices. With free shipping & free return options and "Luca's Promise", you can always shop with peace-of-mind.
Lucasgift is a growing community and you will find many different types of Search Results every other day.
Our search results will bring you the most relevant and bestselling items at the top of page. Try to include as much keyword as possible to find more specific type of product.
Yes! Every seller accepts to have at least 1 free shipping method here on Lucasgift.
It is usually the Ground services of common carriers like USPS, UPS or FedEx. However, if any other upgraded shipping service is more convenient for the seller to ship items, that is also provided for free by the sellers.
For upgraded and quicker rush shipping options, please contact particular seller to make additional payment if requested by the seller.
This is the tricky part of the business. You are not dealing with big corporations here on Lucasgift. Every seller is small-business, a group of crafters or even a single artisan working from home. So, please be mindful and check twice before placing a custom order to avoid any unwanted return situations. Remember, someone needs to pay the cost of return and in this case it is usually the small sellers you are making business with. They would be the paying price.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. If the original packaging has been discarded, torn or damaged, please use proper packaging for your return.
Please note, damaged return items due to improper packaging or user fault will not be eligible for refund, so please double check your return packaging for loose fitment or unprotected areas of the item.
Also, orders with Personalized items are NOT eligible for refund.
Lastly, please be kind while communicating even though you had some difficulty. No worries, your money is safe here on Lucasgift. Please see Luca’s Promise about advanced refund policy.
